Terms of service

Last updated: July 2026

This website is operated by Phase One Recovery.

Phase One Recovery is a trading name of OXBEAK LTD, a company registered in England and Wales.

Company registration number: 15926865

Registered office:

7-8 Silverlink Business Park

Wallsend

NE28 9NX

United Kingdom

Customer support:

heretohelp@phaseonerecovery.store

Throughout the site, the terms “we”, “us” and “our” refer to Phase One Recovery.

By visiting our website or purchasing something from us, you agree to be bound by these Terms of Service, including any additional terms, conditions and policies referenced on this website.

Please read these Terms carefully before using our website.

1. Online store terms

By agreeing to these Terms of Service, you confirm that you are legally able to enter into a binding contract.

You must not use our products for any illegal or unauthorised purpose.

You must not transmit any viruses, malware or harmful code through the website.

A breach of these Terms may result in the termination of your access to the website or services.

2. General conditions

We reserve the right to refuse service to anyone where reasonably necessary.

You understand that your content, excluding payment information, may be transferred unencrypted and may involve transmissions over various networks. Payment information is handled securely through our payment providers.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the website, service, product content, imagery, branding or design without our written permission.

3. Product information

We aim to display product information, descriptions, images, prices and availability as accurately as possible.

However, we do not guarantee that product descriptions, images, pricing, availability or other content on the site will always be error-free, complete or current.

Product images are for illustrative purposes and may vary slightly depending on screen settings, lighting, supplier updates or product improvements.

Phase One Recovery products are designed for general wellness and recovery support. They are not medical devices and are not intended to diagnose, treat, cure or prevent any disease or medical condition.

You should read all product information, safety guidance and instructions before use.

4. Product suitability and safety

Our recovery products may not be suitable for everyone.

You should not use heat, compression-style, vibration, red light or cold-water recovery products in a way that is unsafe or contrary to product instructions.

You should speak to a healthcare professional before using any recovery product if you are pregnant, have heart conditions, high blood pressure, circulation issues, diabetes, nerve conditions, skin sensitivity, implanted medical devices, recent surgery, serious injury or any medical concern.

Stop using a product immediately if you feel unwell, dizzy, faint, numb, excessively cold, overheated, uncomfortable or experience irritation.

5. Prices and availability

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue any product at any time.

We reserve the right to limit the sales of our products to any person, geographic region or jurisdiction.

We may exercise this right on a case-by-case basis.

6. Orders

When you place an order, you agree that all information provided is accurate, complete and current.

We reserve the right to refuse, cancel or limit any order where reasonably necessary. This may include suspected fraud, payment issues, pricing errors, stock issues, address issues or misuse of promotional offers.

If we cancel or change an order, we will attempt to notify you using the email address or contact information provided at checkout.

7. Payment

Payment must be made through the payment methods available at checkout.

All payment information is processed securely by our payment providers.

We do not store full card details on our website.

8. Shipping and delivery

Shipping options, costs and estimated delivery times are shown at checkout where applicable.

Please see our Shipping Policy for more information.

Shipping Policy:

Please refer to the Shipping Policy available on our website.

9. Returns and refunds

Returns and refunds are handled in accordance with our Refund Policy.

Refund Policy:

Please refer to the Refund Policy available on our website.

This does not affect your statutory rights.

10. Promotions and discount codes

Discount codes and promotional offers may be subject to additional terms, including start and end dates, product exclusions, minimum spend requirements or usage limits.

Discount codes cannot usually be applied after an order has been placed.

We reserve the right to amend, suspend or withdraw promotions where reasonably necessary.

11. Third-party tools and links

Our website may use third-party tools, apps, payment providers, fulfilment partners or links to third-party websites.

We are not responsible for third-party websites, services, content, policies or practices.

Your use of third-party services may be subject to their own terms and policies.

12. Accuracy of billing and account information

You agree to provide current, complete and accurate purchase and account information for all orders placed through our store.

You agree to promptly update your information, including email address, delivery address and payment details, so that we can complete your order and contact you where needed.

13. User comments, feedback and submissions

If you send us feedback, suggestions, reviews, images or other content, you agree that we may use that content for customer service, business improvement or marketing purposes where lawful and appropriate.

You must not submit content that is unlawful, abusive, misleading, defamatory, obscene, infringing, harmful or contains viruses or malware.

14. Personal information

Your submission of personal information through the store is governed by our Privacy Policy.

Please refer to the Privacy Policy available on our website.

15. Errors, inaccuracies and omissions

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, delivery charges, availability or other details.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders where necessary.

16. Prohibited uses

You must not use the website or its content:

- for any unlawful purpose

- to encourage others to perform unlawful acts

- to violate any laws or regulations

- to infringe intellectual property rights

- to harass, abuse, insult, harm, defame or discriminate

- to submit false or misleading information

- to upload or transmit viruses or malicious code

- to collect or track personal information of others

- to interfere with the security features of the website

17. Disclaimer

The website and products are provided on an “as available” basis.

We do not guarantee that the website will be uninterrupted, timely, secure or error-free.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

18. Limitation of liability

To the fullest extent permitted by law, Phase One Recovery and OXBEAK LTD shall not be liable for indirect, incidental, special or consequential losses arising from your use of the website or products.

This does not affect your statutory rights.

19. Indemnification

You agree to indemnify and hold harmless Phase One Recovery, OXBEAK LTD, its directors, employees, partners, suppliers and service providers from any claim arising from your breach of these Terms or your violation of any law or third-party rights.

20. Severability

If any part of these Terms is found to be unlawful, void or unenforceable, that part shall be removed or limited to the minimum extent necessary. The remaining Terms will continue to apply.

21. Termination

These Terms are effective unless terminated by either you or us.

We may terminate or restrict access to the website if you fail to comply with these Terms.

22. Entire agreement

These Terms of Service, together with our policies, form the agreement between you and Phase One Recovery regarding your use of the website and purchase of products.

23. Governing law

These Terms of Service and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have jurisdiction in relation to any dispute arising from these Terms or your use of the website.

24. Changes to these Terms

We reserve the right to update, change or replace any part of these Terms by posting updates to our website.

Your continued use of the website following any changes means you accept those changes.

25. Contact information

Questions about these Terms of Service should be sent to: