Privacy policy

Last updated: July 2026

This Privacy Policy explains how Phase One Recovery collects, uses, stores and protects your personal information when you visit our website, place an order, contact us or interact with our services.

Phase One Recovery is a trading name of OXBEAK LTD, a company registered in England and Wales.

Company registration number: 15926865

Registered office:

7-8 Silverlink Business Park

Wallsend

NE28 9NX

United Kingdom

Customer support:

heretohelp@phaseonerecovery.store

For the purpose of applicable data protection laws, OXBEAK LTD trading as Phase One Recovery is the data controller.

Information we collect

We may collect the following information when you use our website or place an order:

- name

- billing address

- delivery address

- email address

- phone number if provided

- order details

- payment confirmation information

- customer support messages

- returns and refund information

- device and browser information

- IP address

- website usage information

- marketing preferences

- information collected through cookies and similar technologies

We do not store full card payment details. Payments are processed securely by our payment providers.

How we collect information

We collect information when you:

- visit our website

- place an order

- create an account

- contact customer support

- sign up to marketing emails or SMS where available

- interact with our adverts or website

- submit a review or enquiry

- request a return or refund

We may also receive information from service providers who help us operate our store, process payments, fulfil orders, deliver parcels, prevent fraud, analyse website performance or provide marketing services.

How we use your information

We use your personal information to:

- process and fulfil orders

- take payment and prevent fraud

- arrange shipping and delivery

- provide customer support

- manage returns, refunds and complaints

- send order confirmations and service messages

- improve our website, products and services

- personalise your shopping experience

- send marketing communications where you have agreed to receive them

- analyse website performance and customer behaviour

- meet legal, tax, accounting and regulatory obligations

Lawful basis for processing

We process personal information where:

- it is necessary to fulfil a contract with you, such as processing and delivering your order

- it is necessary to comply with legal obligations

- it is in our legitimate interests, such as improving our store, preventing fraud and responding to customer enquiries

- you have given consent, such as signing up for marketing communications or accepting certain cookies

Marketing

If you sign up to receive marketing from us, we may send you emails or messages about products, offers, recovery guides and updates.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting:

heretohelp@phaseonerecovery.store

Withdrawing marketing consent does not affect service emails relating to orders, delivery, returns or customer support.

Cookies and tracking technologies

Our website uses cookies and similar technologies to:

- make the website function properly

- remember preferences

- process shopping baskets and checkout

- analyse website traffic

- improve website performance

- support advertising and marketing

Some cookies are essential for the website to work. Other cookies may be used for analytics or marketing where permitted.

You can manage cookies through your browser settings and, where available, through our website cookie settings.

Sharing your information

We may share personal information with trusted third parties where necessary to operate our business, including:

- ecommerce platform providers

- payment processors

- shipping and fulfilment providers

- customer support providers

- email and marketing platforms

- analytics providers

- fraud prevention providers

- professional advisers

- legal, tax or regulatory authorities where required

We only share information where necessary and appropriate.

International transfers

Some of our service providers may process personal information outside the United Kingdom or European Economic Area.

Where this happens, we take steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

How long we keep your information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

Order and transaction records may be kept for up to 6 years where needed for tax, accounting, legal or business record purposes.

Marketing information is kept until you unsubscribe or withdraw consent.

Customer support information is kept for as long as needed to respond to your enquiry and maintain appropriate business records.

Your rights

Depending on your location and applicable data protection laws, you may have the right to:

- access the personal information we hold about you

- request correction of inaccurate information

- request deletion of your information

- restrict how we use your information

- object to certain processing

- request transfer of your information

- withdraw consent where processing is based on consent

- complain to a data protection authority

To exercise your rights, contact:

heretohelp@phaseonerecovery.store

We may need to verify your identity before responding to certain requests.

Right to object

You have the right to object to certain processing of your personal information, including processing based on legitimate interests and direct marketing.

You can object by contacting:

heretohelp@phaseonerecovery.store

Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of internet transmission or electronic storage is completely secure.

Children’s privacy

Our website and products are not directed at children.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Third-party links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or policies of third-party websites.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised “Last updated” date.

Contact

For privacy questions, data requests or concerns, contact:

heretohelp@phaseonerecovery.store

Data controller:

OXBEAK LTD trading as Phase One Recovery

Company registration number: 15926865

Registered office:

7-8 Silverlink Business Park

Wallsend

NE28 9NX

United Kingdom

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal information is handled.