Shipping policy
Shipping Policy
Last updated: July 2026
Phase One Recovery is a trading name of OXBEAK LTD, a company registered in England and Wales.
Company registration number: 15926865
Registered office:
7-8 Silverlink Business Park
Wallsend
NE28 9NX
United Kingdom
Customer support:
heretohelp@phaseonerecovery.store
This Shipping Policy explains how orders are processed, dispatched and delivered.
Shipping costs
We currently offer free UK standard shipping on selected recovery systems.
Any available shipping options and costs will be shown clearly at checkout before payment is completed.
Order processing time
Orders are usually processed within 1–3 business days.
Business days are Monday to Friday, excluding UK bank holidays.
During busy periods, promotions, stock changes or supplier delays, processing may take slightly longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.
Estimated UK delivery time
UK standard delivery usually takes 5–7 business days after dispatch.
Delivery times are estimates and may vary depending on courier performance, delivery location, stock availability and circumstances outside our control.
Unless otherwise agreed with you, goods will be delivered within 30 days of your order being accepted.
Delivery address
Please make sure your delivery address is correct before placing your order.
If you need to change your delivery address, contact us as soon as possible at:
heretohelp@phaseonerecovery.store
We can only update a delivery address if the order has not yet been dispatched.
Tracking
Where tracking is available, you will receive tracking information by email once your order has been dispatched.
Split shipments
Some orders may arrive in separate parcels, especially if multiple products are ordered together.
If this applies, you may receive more than one tracking number.
Delayed deliveries
If your estimated delivery window has passed, please contact us at:
heretohelp@phaseonerecovery.store
We will check the delivery status and work with the courier or fulfilment partner to investigate the delay.
Lost parcels
If a parcel is confirmed as lost by the courier, we will offer a suitable resolution. This may include a replacement or refund.
Damaged parcels
If your parcel arrives damaged, please contact us as soon as possible at:
heretohelp@phaseonerecovery.store
Please include your order number and clear photos of the packaging and product.
If the item is confirmed to be damaged on arrival, we will offer a suitable resolution. This may include a replacement, refund or return instructions.
International shipping
If international shipping is available at checkout, any shipping options, estimated delivery times, costs, taxes or duties will be shown where applicable.
Customers outside the UK may be responsible for import duties, taxes or customs charges depending on their country’s rules.
If we do not currently offer shipping to your country, checkout may not allow you to complete the order.
Order cancellation before dispatch
If you want to cancel your order before dispatch, please contact us as soon as possible at:
heretohelp@phaseonerecovery.store
If the order has already been dispatched, please follow our Refund Policy.
Contact
For any shipping questions, contact:
heretohelp@phaseonerecovery.store